Your team reads 200 emails a day. Opens Salesforce. Creates a case. Classifies. Assigns. Repeat. PQR Classifier reads the email once and handles the rest.
Maria opens the email. Reads it. It's a petition. Opens Salesforce. Creates case. Classifies. Assigns to billing. 7 minutes per email.
Another email. Is it a complaint or a claim? Maria isn't sure. Asks her supervisor. 15 minutes wasted.
Same topic about the overcharge. Maria doesn't know there's already an open case. Creates another duplicate.
End of day, audit finds errors. Regulator could fine them. Maria is exhausted.
"Request for copy of January invoice. Account #12345." The inbox gets 200+ emails daily.
Extracts: PQR type (Petition), priority (Medium), topic (Billing). Checks for existing cases from same sender.
Case created with correct category, assigned priority, responsible team. If similar case exists, consolidates it.
When your team corrects a classification, AI learns. "For this type of Ecopetrol emails, it's always a Claim, not a Complaint."
A simulated email inbox. Watch AI classify PQRs in real-time.
Normal week. Mix of petitions, complaints, claims, and general inquiries from customers across the country.
Invoice requests, service complaints, warranty claims. All correctly classified and routed to the right team in Salesforce.
Ambiguous cases, multi-topic emails, edge cases that genuinely needed human judgment. The stuff that matters.
Up from 89% manual accuracy. Fewer regulator flags, fewer duplicates, fewer misrouted cases.
We can set up a pilot with your real inbox. You'll see how it classifies, how accurate it is, and how it integrates with your Salesforce. Takes about a week.
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